Please consider Svelte Body Shaping policies regarding our business operations when booking appointments.
In order to accommodate each and every client, appointments are reserved on a first come first served basis. To ensure your appointment is booked and held, Svelte Body Shaping requires each client to provide a contact phone number, email and credit/debit card on profile. We send confirmation emails and/or text messages for all appointments.
Appointments should be booked on-line before contacting the clinic. This is the most efficient way to find the day, time and technician available to suit your needs.
Returns and refunds are limited to these conditions:
Any service received cannot be refunded; all service sales are final and treatments are transferable.
No refunds are issued for gift card orders.
Gift card orders are not exchangeable.
At Svelte, we always strive to ensure all of our clients are completely satisfied with their treatments. Our Technicians will consult with you and make recommendations to achieve the look you desire. It is extremely important that you follow your treatments with exercise and a diet plan to maximize your results, the technician will provide advice associated with a “treatment package”, however results will vary and if required, additional treatments can be purchased from Svelte Body Shaping until maximum results are obtained.
Your appointments are very important to our Svelte Body Shaping clinic team professionals. We hold your appointments just for you & ask that if you must cancel or reschedule any appointment, you please provide us with at least 24-hours notice. This way, our team of professionals will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. However, if last minute cancellations are excessive you will be charged a Late Cancellation Fee equal to one treatment session.
“NO SHOW” POLICY
A “No Show” is defined as a client with a booked appointment that fails to come in for that appointment and fails to notify the clinic within 24 hours of appointment date and time.
Most of our technicians are “booked” as far out as 2 weeks. If a client does not show for a scheduled appointment, this negatively impacts our business, as such, we have instituted a “No Show” fee equal to one treatment session. A condition of booking appointments with Svelte Body Shaping is acknowledgment of this and other policies with the understanding and acceptance that we may charge the credit/debit.
We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we know! However, your tardiness can affect the remainder of our teams day by delaying them for their clients who come in on time, for this reason, clients will generally be allowed a 10 minute grace period. However, the scheduled service may not be completed fully due to the late start time. The clinic Administration and Technician will determine what can be done to accommodate you which might involve either completing as much as possible in the remaining time or rescheduling the appointment for another time.